Business
Strategy
Case
 

Marketing
Strategy
Case

Organizational
Effectiveness
Case

Philosophy

Bios

   

our organizational effectiveness practice helps client companies build organizations capable of executing their strategies in both the short and long term. Partners with expertise in organizational effectiveness and change management provide:
  • organizational design and problem-solving
     
  • process improvement / Work-Out
     
  • organizational climate studies
     
  • 360° feedback-based leadership development and education
     
  • executive coaching

 

Case 3: build a more responsive organization


the challenge |
The healthcare industry has been rocked by dramatic changes in the past decade. Spiraling costs, mergers and acquisitions, the role of managed care, and multiple other factors have pushed health care providers to strive for increased efficiency and reduced costs while simultaneously attempting to improve the quality of patient care.

For one Sherbrooke Partners client—a major teaching hospital in a highly competitive urban market—the challenge was compounded by distressingly low patient satisfaction scores, driven by long waiting times for medical services across multiple departments.  The problem had become so prevalent that the hospital was losing significant patient volume to other institutions.  The issue was systemic—involving departments as diverse as radiology, surgery, scheduling, registration, and billing—and solutions had proved elusive.

more-> our approach and the results:



 






 


Sherbrooke Partners LLC - 30 Monument Square, Suite 214 - Concord, MA 01742
Phone 978.369.3111 - Fax 978.369.3877