the challenge | The healthcare industry has
been rocked by dramatic changes in the past decade. Spiraling costs, mergers
and acquisitions, the role of managed care, and multiple other factors have
pushed health care providers to strive for increased efficiency and reduced
costs while simultaneously attempting to improve the quality of patient care.
For one Sherbrooke Partners client—a
major teaching hospital in a highly competitive urban market—the challenge
was compounded by distressingly low patient satisfaction scores, driven by
long waiting times for medical services across multiple departments. The
problem had become so prevalent that the hospital was losing significant
patient volume to other institutions. The issue was systemic—involving
departments as diverse as radiology, surgery, scheduling, registration, and
billing—and solutions had proved elusive.
more-> our approach and